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Japan's #1 English Broadband Agent

Contacting BBapply about Conntection Trouble

Having trouble with your internet connection?

What BBapply does

BBapply no longer provides support. From 1997 to 2017, BBapply was a service that helped foreigners in Japan apply for internet provider services. As of 2017, the providers reduced the commissions they were paying to agents forcing BBapply to end its service. For more info about this or to apply for internet service, please see this page.

Support is still being provided by the various internet services companies. Here is how to contact them...

First Steps:

For technical inquiries, first:

1. Look for an answer in the BBapply FAQ
2. Contact the Providers Directly (numbers below)

Service Providers Contact Info

Internet Service Provider (ISP)

There are about about a hundred different companies. Following are telephone numbers for NTT and a few of the ISP's that are popular with foreigners.

NTT Telephone and Flet's Support

The Foreign Language Customer Support number is open 9 AM - 5 PM, Monday-Friday from mobile phones and NTT landlines only.

  • 0120-565-950 in Eastern Japan
    • Akita - Aomori - Chiba - Fukushima - Gumma - Hokkaido - Ibaraki - Iwate - Kanagawa - Miyagi - Nagano - Niigata - Saitama - Tochigi - Tokyo - Yamagata
  • 0120-064-337 in Western Japan
    • Aichi - Ehime - Fukui - Fukuoka - Gifu - Hiroshima - Hyogo - Ishikawa - Kagawa - Kagoshima - Kochi - Kumamoto - Kyoto - Mie - Miyazaki - Nagasaki - Nara - Oita - Okayama - Okinawa - Osaka - Saga - Shiga - Shimane - Shizuoka - Tokushima - Tottori - Toyama - Wakayama - Yamaguchi - Yamanashi

(Note: these lines are often busy. If you have trouble getting through, you might want to try calling at exactly 9:00 AM before the line has a chance to get too long.)

In Japanese, call NTT at 116. The Japanese line is open 7 days a week. The hours in some parts of Eastern Japan are 9:00 AM to 9:00 PM and in the rest of Japan, it's 9:00 to 5:00 PM.

Contact Numbers-ISP Services

These are the most popular ISP companies. If yours is not here, you'll have to check your latest bill, etc., to get the number.


Hours: 9:00 AM - 9:00 PM
Note: To reach an English speaker, push the Menu number shown a few seconds after the Japanese recording starts.

From mobile and regular NTT landlines:

  • Technical: 0120-047-860 Menu: 6*
  • Other: 0120-506-506 Menu: 8*
    *If pushing the menu number has no effect, try pushing the star button first and then the menu number.

If you cannot call "0120" numbers

If you are calling from a phone that cannot call 0120 numbers you may reach OCN at these numbers:

  • From 050 numbers: 050-3786-0506
  • From outside Japan: +81-50-3786-0506


Online Suppport

You can make arrangements online using the ASAHI Net Account Maintenence page

Telephone Support

If you are unable to do it online or have questions, you may call them at the following numbers.

From fixed landlines: 0120-577-135

From mobile, public or IP phones: 03-6631-0861

From outside Japan: +81-3-6631-0861

Lines are open from 10:00am to 5:00pm (Japan time), Monday through Friday, excluding national holidays and ASAHI Net holidays.

Please read the following before you call!

* If you are a member, please have your ASAHI Net User ID ready. Examples are AB3C-DEFG, U1234AB567C.
* If you prepare beforehand how to describe what you are calling for, it will make it easier for us to help you.
* Our phone system does not place callers on hold. If the lines are busy, please wait a little and try to call again.
* To handle inquiries such as the re-issuance of a password or other change to your account we need to have you confirm your identity including the last 4 digits of the credit card we are billing. Please have this available before calling.


Online Suppport

You can make arrangements online using the GOL Online Support page

Telephone Support

If you are unable to do it online or have questions, see the GOL Contact Info page

Yahoo! BB

Softbank Internet Translation Center

Please see the Yahoo! BB Contact page for calling instructions.