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Moving Flet's Hikari

Q. I have NTT Flet's Hikari (fiber optic) internet service now but I'm moving. Can I move the service to my new address?

A. Yes, if you are moving within the same NTT area (East or West). If not, you must cancel and reapply at the new address. To move service, you must contact both Flet's Hikari carrier (NTT) and your ISP. Or, to cancel and reapply, contact BBapply.

Following are detailed instructions.

Availability at your New Location

Before arranging to move your service, you should consider the following point:

  • The service you have now might not be available at your new location.
  • Better or less expensive service than what you have now might be available.

Before deciding to move your current service, it's recommended that you have your new location checked:

Availability Check Request Form

Move or Reapply

If you decide to keep your same service, here are instructions.

If you are moving to a different area of Japan, moving might not be possible. You might have to quit and then reapply.

First, if your new location is within the same prefecture, you can move the service. If moving to a new prefecture, check these lists to see if you're staying within the same area.

  • Eastern Japan:
    • Akita - Aomori - Chiba - Fukushima - Gumma - Hokkaido - Ibaraki - Iwate - Kanagawa - Miyagi - Nagano - Niigata - Saitama - Tochigi - Tokyo - Yamagata

  • Western Japan:
    • Aichi - Ehime - Fukui - Fukuoka - Gifu - Hiroshima - Hyogo - Ishikawa - Kagawa - Kagoshima - Kochi - Kumamoto - Kyoto - Mie - Miyazaki - Nagasaki - Nara - Oita - Okayama - Okinawa - Osaka - Saga - Shiga - Shimane - Shizuoka - Tokushima - Tottori - Toyama - Wakayama - Yamaguchi - Yamanash

If you are moving from East to West or West to East:

  1. Go to my Instructions for cancelling Flet's service and cancel your current service.
  2. Go to BBapply and start your application for new service by requesting an Availability Report to see what services are available at your new location.

If you are staying within either East or West NTT area, follow the instructions below to move your service.

Contact NTT

First, call NTT, the Flet's Hikari carrier, to find out of Flet's Hikari is available at your new residence. They will assist you in moving the service. (Contact info below.)

There are three possibilities:

  • If your new building has "Mansion-type" Hikari already installed, then they will give you a connection date.
  • If your new building does not have Mansion-type installed or if it's a house, they will ask you to get permission from the owner for "Family-type" (standalone) Hikari wiring to be brought into the building.
  • If no Hikari is available or the owner refuses permission, they will offer to connect Flet's ADSL instead.

Note: If you have used Hikari less than two years then you will have to do one of the above to avoid paying a penalty for early disconnection. If you have completed your two-year contract, then you can change to any service.

Contact ISP

Second, call your ISP and give them your new address, connection date and exact type of Hikari service that NTT will be connectiong there.

Only a few ISPs, however, have English support. If your current ISP does not have English support, this would be a good time to change to one that does. BBapply can arrange a new ISP service. Contact BBapply as soon as your connection date has been set by NTT.

Following are detailed instructions for moving your service.

NTT Contact Info

Following are telephone numbers you can use to move or cancel your NTT Flet's Hikari service.

NTT Flet's

Contact NTT first to have your Flet's Hikari Service moved to your new residence. They will inform you of the exact type of service at the new location and the prices, etc. Be sure to note the type as you'll need that info for your ISP.

The Foreign Language Customer Support number is open 9 AM - 5 PM, Monday-Friday from mobile phones and NTT landlines.

  • Eastern Japan: Call 0120-565-950

  • Western Japan: Call 0120-064-337

(Note: these lines are often busy. If you have trouble getting through, you might want to try calling at exactly 9:00 AM before the line has a chance to get too long.)

In Japanese, call NTT at 116. The Japanese line is open 7 days a week. The hours in some parts of Eastern Japan are 9:00 AM to 9:00 PM and in the rest of Japan, it's 9:00 to 5:00 PM.

ISP Providers Contact Info

Once you have made arrangements with NTT, you need to contact your ISP and inform them of your new address, connection date and the exact type of Flet's Hikari at the new place.

Here is contact info for the ISP services that most foreigners use:


Hours: 9:00 AM - 9:00 PM
Note: To reach an English speaker, push the Menu number shown a few seconds after the Japanese recording starts.*
Technical: 0120-047-860 Menu: 6 (from mobile phones and NTT landlines only)
Other: 0120-506-506 Menu: 8 (from mobile phones and NTT landlines only)

*If pushing the menu number has no effect, try pushing the star button first and then the menu number.


Online Suppport

You can make arrangements online using the ASAHI Net Account Maintenence page

Telephone Support

If you are unable to do it online or have questions, you may call them at the following numbers.

From fixed landlines: 0120-577-135

From mobile, public or IP phones: 03-6631-0861

From outside Japan: +81-3-6631-0861

Lines are open from 10:00am to 5:00pm (Japan time), Monday through Friday, excluding national holidays and ASAHI Net holidays.

Please read the following before you call!

* If you are a member, please have your ASAHI Net User ID ready. Examples are AB3C-DEFG, U1234AB567C.
* If you prepare beforehand how to describe what you are calling for, it will make it easier for us to help you.
* Our phone system does not place callers on hold. If the lines are busy, please wait a little and try to call again.
* To handle inquiries such as the re-issuance of a password or other change to your account we need to have you confirm your identity including the last 4 digits of the credit card we are billing. Please have this available before calling.


Online Suppport

You can make arrangements online using the GOL Online Support page

Telephone Support

If you are unable to do it online or have questions, see the GOL Contact Info page

Yahoo! BB/Softbank Internet Translation Center–Calling Instructions

Yahoo! BB will answer in English and then you'll hear a menu number stated in each of the four languages.

When the foreign language speaker comes on the line, they will listen to your request or problem and then connect you to the appropriate department and translate for you.

This is not a free phone call. The charge varies depending on where you call from and the type of phone you use (landline/mobile/050 IP phone). Generally, it's around ¥20 per 20 seconds.

Preparing to Call

Whenever you call Yahoo! BB, you should be ready to give them your phone number. They might also ask for your 14-digit YBB account number  if, for example, you changed your number since getting connected with their service. (The account number starts with '20' and can be found in the "Starter Pack" letter you got from SoftBank on/about the same day your modem was delivered.)

If you don't have or cannot find that number, they may be able to find your account using the"S/N" number on the bottom of your modem.

Contact Telephone Number

TEL: 0570-666-595 Mon-Fri 10:00 AM - 5:30 PM
(Please read the "Line is busy Problem" section below before dialing.)

Language Selection

To choose your preferred language, press one of the following numbers as soon as the English recording starts:


Line is "Busy" Problem

Before you call, please read this section about how to get through to the translation center.

As noted above, calling the support center is not free and, apparently, in the past they received complaints for being charged for the time spent waiting on hold. Their solution to this problem was to eliminate holding in line for service.

If they are busy, you must dial and redial and redial until you get through. The good news is that if you know this and also know how to make it easy to redial, you can simplify the process and get in quicker. Here's how:

    1. Dial 0570-666-595
    2. Wait for voice, then press "1" (or other number).
    • If you get a recording saying "I'm sorry ..." then hang up and immediately redial.
    • If you get a recording asking you to wait for a "translator" then you are in. A live person should come on the line quickly.

    You may have to redial many times. If possible, I suggest calling at exactly 10:00 AM when they open as the odds of getting a free operator at that time will be better.

    Of course, you should use your telephone's "Redial" function on the "Recent/Missed Calls" screen so you don't have to re-enter the full number every time.

Arranging for Mail Forwarding

Probably the easiest way is to go to arrange for your mail to be forwarded to your friend or company. Go to any post office and ask them for a tenkyo-todoke (Change of Address Notice).

After submitting the Change of Address form, your bills will go to the new address. If you have been paying at the bank and close the account then, when collection fails, NTT will send statements by mail which can be used to make payments.

Note, however, that the post office will not forward mail outside Japan.

Introducing to Your Successor and Friends

I hope this helps and I hope you have been satisfied with BBapply's English support for getting connected. If so, I hope you will be so kind as to introduce me to your successor in your job, if possible, and/or your friends and associates. Here is a link to my Availability Check Request Form. I hope you will be so kind as to bookmark that page and pass the link to them.

Best wishes!


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