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Moving Flet's ADSL Service

Q. I have NTT Flet's ADSL service now but I'm moving. Can I move the service to my new address?

A. You can, but before doing that it is recommended that you check to see what services are available at your new location. These days Hikari (fiber optic) service is available in most parts of Japan, including most rural areas. Hikari is always always more stable, usually faster and in many cases also less expensive than ADSL making it a better deal than ADSL.

Here's how to proceed:

Availability Check

Before arranging to move your service, you should consider the following points:

  • Distance from the server affects the speed of ADSL service.
  • Most apartment buildings now have high-speed Hikari (fiber optic) services already connected to the building.
  • Mansion-type Hikari services are, in many cases, both faster and less expensive than ADSL.

Before deciding to move your current service, it's recommended that you have your new location checked:

Request an Availability Check.

Keeping Flet's ADSL

If, after checking the Availability Report, you decide you want to keep Flet's ADSL service, you must determine whether it can be moved or if you have to cancel and reapply.

Flet's ADSL can be moved if you are staying within the same NTT area (East or West). If changing from one are to the other, you must cancel and reapply at the new address.

Following are detailed instructions.

Move or Reapply

If you are moving within the same prefecture, you can move the service. If moving to a new prefecture, check these lists to see if you're staying within the same area.

  • Eastern Japan:
    • Akita - Aomori - Chiba - Fukushima - Gumma - Hokkaido - Ibaraki - Iwate - Kanagawa - Miyagi - Nagano - Niigata - Saitama - Tochigi - Tokyo - Yamagata

  • Western Japan:
    • Aichi - Ehime - Fukui - Fukuoka - Gifu - Hiroshima - Hyogo - Ishikawa - Kagawa - Kagoshima - Kochi - Kumamoto - Kyoto - Mie - Miyazaki - Nagasaki - Nara - Oita - Okayama - Okinawa - Osaka - Saga - Shiga - Shimane - Shizuoka - Tokushima - Tottori - Toyama - Wakayama - Yamaguchi - Yamanashi

If you are moving from East to West or West to East:

  1. Go to my Instructions for canceling Flet's service and cancel your current service.
  2. Go to the Availability Report you got from BBapply and apply for the new service there.

If you are staying within either East or West NTT area, follow the instructions below to move your service.

  1. Call NTT to arrange the move.
  2. Contact your ISP to let them know the new address and change in service type (i.e., speed). It is recommended that you start the process as soon as you know your new address. However, as mentioned above, before doing anything else, you should contact BBapply to see exactly what services are available at your new location.

NOTE: If you have Flet's Hikari (fiber optic) service, you should use the Move Hikari instructions, not this page.

Contact NTT and ISP Providers

Following are telephone numbers you can use to move or cancel your NTT Flet's Hikari or ADSL service.

NTT Flet's

Contact NTT first to arrange to have your service moved to the new address. NTT has a dedicated Foreign Language Customer Support phone line providing customer support in English, Spanish, Portuguese, Korean and Chinese.

The Foreign Language Customer Support number is open 9 AM - 5 PM, Monday-Friday from mobile phones and NTT landlines only.

  • 0120-565-950 in Eastern Japan
  • 0120-064-337 in Western Japan

(Note: these lines are often busy. If you have trouble getting through, you might want to try calling at exactly 9:00 AM before the line has a chance to get too long.)

In Japanese, call NTT at 116. The Japanese line is open 7 days a week. The hours in some parts of Eastern Japan are 9:00 AM to 9:00 PM and in the rest of Japan, it's 9:00 to 5:00 PM.

Contact your ISP

Once you have made arrangements with NTT, you need to contact your ISP and inform them of your new address, connection date and the exact type of Flet's service at the new place.

Here is contact info for the ISP services that most foreigners use:


Hours: 9:00 AM - 9:00 PM
Note: To reach an English speaker, push the Menu number shown a few seconds after the Japanese recording starts.*
Technical: 0120-047-860 Menu: 6 (from mobile phones and NTT landlines only)
Other: 0120-506-506 Menu: 8 (from mobile phones and NTT landlines only)

*If pushing the menu number has no effect, try pushing the star button first and then the menu number.


Online Suppport

You can make arrangements online using the ASAHI Net Account Maintenence page

Telephone Support

If you are unable to do it online or have questions, you may call them at the following numbers.

From fixed landlines: 0120-577-135

From mobile, public or IP phones: 03-6631-0861

From outside Japan: +81-3-6631-0861

Lines are open from 10:00am to 5:00pm (Japan time), Monday through Friday, excluding national holidays and ASAHI Net holidays.

Please read the following before you call!

* If you are a member, please have your ASAHI Net User ID ready. Examples are AB3C-DEFG, U1234AB567C.
* If you prepare beforehand how to describe what you are calling for, it will make it easier for us to help you.
* Our phone system does not place callers on hold. If the lines are busy, please wait a little and try to call again.
* To handle inquiries such as the re-issuance of a password or other change to your account we need to have you confirm your identity including the last 4 digits of the credit card we are billing. Please have this available before calling.


Online Support

You can make arrangements online using the GOL Online Support page

Telephone Support

If you are unable to do it online or have questions, see the GOL Contact Info page

Introducing to Your Successor and Friends

I hope this helps and I hope you have been satisfied with Flet's and OCN and my English support for getting connected. If so, I hope you will be so kind as to introduce me to your successor in your job, if possible, and/or your friends and associates. Here is a link to my Availability Check Request Form. I hope you will be so kind as to bookmark that page and pass the link to them.

Best wishes!


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