Q. How can I contact OCN?
A. OCN has English Customer and Technical Support lines. The numbers are noted below.
OCN English Support
Note: To reach an English speaker, push the Menu number shown about five seconds after the Japanese recording starts.*
General inquiries: (ordering optional services or canceling service, etc.):
0120-506-506 Menu: 8
Hours: 9:00 AM - 7:00 PM 7 days/week except New Years Holidays (generally the first 3 days of the year).
0120-047-860 Menu: 6
Hours: 9:00 AM - 6:00 PM 7 days/week except New Years Holidays (generally the first 3 days of the year).
Hours: 9:00 AM - 5:00 PM Monday-Friday except holidays
*If pushing the menu number has no effect, try pushing the star button first and then the menu number.
If you cannot call "0120" numbers
If you are calling from a phone that cannot call 0120 numbers (e.g., "050" numbers or from outside Japan) you may reach OCN at these numbers:
From 050 numbers: 050-3786-0506
From outside Japan: +81-50-3786-0506
Hope this helps.
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