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How to Cancel NTT Land Line Telephone Service

Q. How do I get my telephone shut off?

A. To cancel your NTT telephone service, call the NTT Foreign Language Customer Support phone line. They provide customer support in English, Spanish, Portuguese, Korean and Chinese. The numbers are below.

Note: They expect you to call from the line to be disconnected as this helps to establish your identity and right to make the request. However, the Foreign Language line is often busy. If you have trouble getting through, you might want to try calling at exactly 9:00 AM before the line has a chance to get too long. If that's impossible, you can try from a mobile as they might be able to accommodate you that way.

The Foreign Language Customer Support number is open 9 AM - 5 PM, Monday-Friday from mobile phones and NTT landlines only.

  • Eastern Japan: Call 0120-565-950
    • Akita - Aomori - Chiba - Fukushima - Gumma - Hokkaido - Ibaraki - Iwate - Kanagawa - Miyagi - Nagano - Niigata - Saitama - Tochigi - Tokyo - Yamagata

  • Western Japan: Call 0120-064-337
    • Aichi - Ehime - Fukui - Fukuoka - Gifu - Hiroshima - Hyogo - Ishikawa - Kagawa - Kagoshima - Kochi - Kumamoto - Kyoto - Mie - Miyazaki - Nagasaki - Nara - Oita - Okayama - Okinawa - Osaka - Saga - Shiga - Shimane - Shizuoka - Tokushima - Tottori - Toyama - Wakayama - Yamaguchi - Yamanash

(Note: these lines are often busy. If you have trouble getting through, you might want to try calling at exactly 9:00 AM before the line has a chance to get too long.)

In Japanese, call NTT at 116. The Japanese line is open 7 days a week. The hours in some parts of Eastern Japan are 9:00 AM to 9:00 PM and in the rest of Japan, it's 9:00 to 5:00 PM.

Best wishes,

Jimmie

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