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How to Cancel Flet's Internet Service

Q. How do I cancel Flet's?

A. To cancel your Flet's service, you must call both* NTT and your ISP at the numbers below. It is recommended that you start the process not later than the 15th of the month (and earlier is better).

*Note; These instructions are written for users who applied for Hikari service through BBapply. If you applied directly to NTT or an ISP, then you may be able to cancel both with one phone call to NTT or the ISP.

Contact Numbers-NTT

With Flet's service (both ADSL and Hikari), you actually contract with two companies and have to cancel both. One company is the connection provider, NTT, and the other is the Internet Service Provider (ISP) of which there are about about a hundred different companies. Following are telephone numbers for NTT and a few of the ISP's that are popular with foreigners.

You can also use these numbers to cancel NTT's regular landline service.

NTT Telephone and Flet's Support

The Foreign Language Customer Support number is open 9 AM - 5 PM, Monday-Friday from mobile phones and NTT landlines only. (Note: these lines are often busy. If you have trouble getting through, you might want to try calling at exactly 9:00 AM before the queue has a chance to get too long.)

  • Users in Eastern Japan call 0120-565-950
    Akita - Aomori - Chiba - Fukushima - Gumma - Hokkaido - Ibaraki - Iwate - Kanagawa - Miyagi - Nagano - Niigata - Saitama - Tochigi - Tokyo - Yamagata

  • Users in Western Japan call 0120-064-337
    Aichi - Ehime - Fukui - Fukuoka - Gifu - Hiroshima - Hyogo - Ishikawa - Kagawa - Kagoshima - Kochi - Kumamoto - Kyoto - Mie - Miyazaki - Nagasaki - Nara - Oita - Okayama - Okinawa - Osaka - Saga - Shiga - Shimane - Shizuoka - Tokushima - Tottori - Toyama - Wakayama - Yamaguchi - Yamanashi

    Special note for users in Western Japan
    : If you were connected to Flet's Hikari between the fall of 2010 and April 2015, and you are moving outside Japan or to the East Japan area, you might not have to pay the early cancellation penalty to NTT. Be sure to mention your move to NTT.

In Japanese, call NTT at 116. The Japanese line is open 7 days a week. The hours in some parts of Eastern Japan are 9:00 AM to 9:00 PM and in the rest of Japan, it's 9:00 to 5:00 PM.

Contact Numbers-ISP Services

These are the most popular ISP companies. If yours is not here, you'll have to check your latest bill, etc., to get the number.

OCN

Hours: 9:00 AM - 9:00 PM
Note: To reach an English speaker, push the Menu number shown a few seconds after the Japanese recording starts.*
Technical: 0120-047-860 Menu: 6 (from mobile phones and NTT landlines only)
Other: 0120-506-506 Menu: 8 (from mobile phones and NTT landlines only)

*If pushing the menu number has no effect, try pushing the star button first and then the menu number.

If you cannot call "0120" numbers

If you are calling from a phone that cannot call 0120 numbers (e.g., "050" numbers or from outside Japan) you may reach OCN at these numbers:

From 050 numbers: 050-3786-0506

From outside Japan: +81-50-3786-0506

ASAHI Net

Online Suppport

You can make arrangements online using the ASAHI Net Account Maintenence page

Telephone Support

If you are unable to do it online or have questions, you may call them at the following numbers.

From fixed landlines: 0120-577-135

From mobile, public or IP phones: 03-6631-0861

From outside Japan: +81-3-6631-0861

Lines are open from 10:00am to 5:00pm (Japan time), Monday through Friday, excluding national holidays and ASAHI Net holidays.

Please read the following before you call!

* If you are a member, please have your ASAHI Net User ID ready. Examples are AB3C-DEFG, U1234AB567C.
* If you prepare beforehand how to describe what you are calling for, it will make it easier for us to help you.
* Our phone system does not place callers on hold. If the lines are busy, please wait a little and try to call again.
* To handle inquiries such as the re-issuance of a password or other change to your account we need to have you confirm your identity including the last 4 digits of the credit card we are billing. Please have this available before calling.

GOL

Online Suppport

You can make arrangements online using the GOL Online Support page

Telephone Support

If you are unable to do it online or have questions, see the GOL Contact Info page

Yahoo! BB/Softbank Internet Translation Center–Calling Instructions

Yahoo! BB will answer in English and then you'll hear a menu number stated in each of the four languages.

When the foreign language speaker comes on the line, they will listen to your request or problem and then connect you to the appropriate department and translate for you.

This is not a free phone call. The charge varies depending on where you call from and the type of phone you use (landline/mobile/050 IP phone). Generally, it's around ¥20 per 20 seconds.

Preparing to Call

Whenever you call Yahoo! BB, you should be ready to give them your phone number. They might also ask for your 14-digit YBB account number  if, for example, you changed your number since getting connected with their service. (The account number starts with '20' and can be found in the "Starter Pack" letter you got from SoftBank on/about the same day your modem was delivered.)

If you don't have or cannot find that number, they may be able to find your account using the"S/N" number on the bottom of your modem.

Contact Telephone Number

TEL: 0570-666-595 Mon-Fri 10:00 AM - 5:30 PM
(Please read the "Line is busy Problem" section below before dialing.)

Language Selection

To choose your preferred language, press one of the following numbers as soon as the English recording starts:

1=English,
2=Portuguese,
3=Spanish,
4=Chinese

Line is "Busy" Problem

Before you call, please read this section about how to get through to the translation center.

As noted above, calling the support center is not free and, apparently, in the past they received complaints for being charged for the time spent waiting on hold. Their solution to this problem was to eliminate holding in line for service.

If they are busy, you must dial and redial and redial until you get through. The good news is that if you know this and also know how to make it easy to redial, you can simplify the process and get in quicker. Here's how:

    1. Dial 0570-666-595
    2. Wait for voice, then press "1" (or other number).
    • If you get a recording saying "I'm sorry ..." then hang up and immediately redial.
    • If you get a recording asking you to wait for a "translator" then you are in. A live person should come on the line quickly.

    You may have to redial many times. If possible, I suggest calling at exactly 10:00 AM when they open as the odds of getting a free operator at that time will be better.

    Of course, you should use your telephone's "Redial" function on the "Recent/Missed Calls" screen so you don't have to re-enter the full number every time.

Arranging for Mail Forwarding

Probably the easiest way is to go to arrange for your mail to be forwarded to your friend or company. Go to any post office and ask them for a tenkyo-todoke (Change of Address Notice).

After submitting the Change of Address form, your bills will go to the new address. If you have been paying at the bank and close the account then, when collection fails, NTT will send statements by mail which can be used to make payments.

Note, however, that the post office will not forward mail outside Japan.

Introducing BBapply.com to Your Successor and Friends

I hope this helps and I hope you have been satisfied with my English support for getting connected (and canceled). If so, I hope you will be so kind as to introduce me to your successor in your job, if possible, and/or your friends and associates. Here is a link to my BBapply.com web site. I hope you will be so kind as to bookmark that page and pass the link to them.

Best wishes!

Jimmie

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