How to order NTT Landline Service
Q. I'm going to call NTT to order landline telephone service. I plan to use the line for ADSL internet service. What kind of phone service should I ask for?
A. You need to order "Analog" telephone service. If you don't want to buy a phone line, you should ask for "Analog Lite Plan" service and ask to make sure the service is connected on metal wires. Following are complete instructions.
How to call NTT and what to order
Is it recommended you read through these instructions before calling.
Following are instructions for the phone call. You should also see the full phone service ordering instructions page, if you haven't already.
NTT may be contacted in the following languages: English, Spanish, Portuguese, Korean, Chinese and, of course, Japanese.
The Foreign Language Customer Support number is open 9 AM - 5 PM, Monday-Friday from mobile phones and NTT landlines only.
(Note: these lines are often busy. If you have trouble getting through, you might want to try calling at exactly 9:00 AM before the line has a chance to get too long.)
In Japanese, call NTT at 116. The Japanese line is open 7 days a week.
Making the call
When you call the Foreign Language Customer Support number, the translator will call the appropriate department at NTT to place your order.
What to order
NTT has various types of phone service and numerous optional extras. If you want to use the phone for ADSL internet service, the you must order "Analog" phone service. There are two types of analog service:
IMPORTANT READ CAREFULLY: NTT may offer you other services including ADSL internet service or fiber optic. Don't do it! It's not a good idea because:
WHAT TO SAY: Just tell them you are "thinking about Flet's ADSL but will decide later." It's best if you do not mention Yahoo! BB because it won't help you get your service on the right type of connection.
NTT will ask for your name and address so they can mail you an application form. If you can receive faxes (say, at work) ask them to fax it to you instead. (Have your fax number ready when you call.)
The form is in Japanese so you may need to ask for assistance in filling it out. Be sure to write your name exactly as it appears on your ID.
Sending the form and ID
You can fax your form and ID back to NTT at most convenience stores. See detailed info about ID and how to send it on these pages:
Setting the connection date
After receiving your form and ID, NTT will call you to set the date and let you choose a number. (Generally you get three to five numbers to choose from.)
They will also ask you which "MyLine" service you want. MyLine gives you a choice of long-distance carriers. We suggest you just ask for NTT as your MyLine carrier. NTT's MyLine long-distance fees are not the cheapest but any calls you make will be through Yahoo! BB's IP phone service or other IP phone which are all cheaper than any of the MyLine carriers anyway. Also, you won't have to worry about getting bills from other carriers.
Send Connection Date and Number to BBapply
If you have applied to BBapply for ADSL service, you should let us know the date and number right away. We will arrange for ADSL connection. If you let us know the date at least one working day (Mon. - Fri.) before connection, we can have the internet connected within one week.
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