Arrange NTT Landline Phone Service
Q. I want to get NTT landline telephone connected. Can I do that in English? Do I have to buy a phone line?
A. Yes, you can arrange NTT landline telephone service in English and it's not difficult. You can buy a phone line but it's not required. If you buy a phone line, the charge will be ¥263/month less expensive. The cost of a phone line is ¥37,800 if you buy it from NTT but can be purchased 2nd hand for about for about ¥10,000. (Check ads in magazines and online.) Following are instructions for requesting service from NTT.
How to arrange NTT landline service
NTT has four basic requirements for applicants for their telephone service:
Please read through these instructions to the end before calling NTT.
1. Call NTT to request service.
NTT may be contacted from mobile phones and NTT landlines in English, Spanish, Portuguese, Korean, and Chinese by calling The NTT Foreign Language Customer Support Center. They are open 9 AM - 5 PM, Monday-Friday. (Or, call in Japanese 7 days a week.)
2. Order suitable phone service for ADSL
If the purpose of getting a phone line is to use ADSL internet service, it is important to order the proper service and ask certain questions in order to ensure the phone service can actually be used for ADSL. We have prepared a Phone Service Request Guide to follow while talking to the NTT rep. That page has the phone numbers to call and info about which type phone you need to use ADSL.
2. Receive an Application Form from NTT.
NTT will send you an application form. If you have access to a fax machine, have the fax number ready when you call them.
3. Complete the form and return it to NTT along with ID documentation.
4. Receive a call from NTT.
After receiving your form and ID, NTT will call you to set the date and let you choose a number. (Generally you get three to five numbers to choose from.)
5. Send connection date and number to BBapply.
If you have applied to BBapply for ADSL service, you should let us know the date and number right away. We will arrange for ADSL connection. If you let us know the date at least one working day (Mon. - Fri.) before connection, we can have the internet connected within one week.
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