Sending NTT ID Documentation

NTT Telephone Service

Identification documentation (ID) must be submitted before NTT Services are connected. This page describes how to send the documents. To learn which documents to send, see the Required ID Documents.

How to Send

There are three ways you may send the ID: email, fax or postal mail.

(For info on how to prepare the documents for sending, see the bottom of this page.)

Email: If you have access to a scanner, sending scans of your documentation is the fastest way to provide cleans copies of your ID. Email to the address on the automatic email message you'll receive after filing the online application. Before taking photos, please read the section below on our email photo requirements.
Fax: Faxing is fine if you send a copy that's enlarged and lightened a few clicks as described below.
- NOTE: Some Alien Registeration Certificates ("gaijin cards") cannot be faxed. Look at the large kanji across the top of your card.
- If the kanji are black, then faxing is OK.
- If the kanji are white, however, it's an old style ARC and--due to the design of the card--faxing will not work. Sending by postal mail is the best way to go.
Postal mail: We will usually have the copies within two days.

Postal Mail

Mail copies of the documents to:

BBapply Zazm, Inc.
14-3-502 Asahigaoka-cho
Ashiya-shi Hyogo 659-0012

No cover letter or note is needed. We'll know what it's for.

Faxing

Convenience Stores

If faxing from a convenience store, the store staff will assist. Just hand them the documents and a piece of paper with the word "FAX," the size you want (e.g., 200% or 300% -- see below) and the following fax number and they'll know what to do.

Fax to: 03-4570-0271 No cover letter or note is needed. Just be sure your name is on every page (i.e., write your name in the margin of the back side of the ARC).

How to Use a Fax Machine

If you're faxing from your company or home, you may find the following instructions helpful:

Put the documents (up to ten sheets on most machines) into the tray. There should be an icon on the tray showing whether the sheets go face up or face down.
Push the phone number. Note: Do not pick up the handset first or push the call button to get a dial tone!
Push the "Start" button. Usually, it's the largest button and is often marked with either "Start" in Japanese ("スタート") or an icon of an "I" within a diamond. Something like this: <I>
When the machine finishes sending the fax. you will usually hear a short beep. If there was some sort of error in sending, you will usually hear a long beep tone (maybe five seconds long).

Email

If you have access to a scanner, sending scans of your documentation is the fastest way to provide cleans copies of your ID or you may want to try making images with your digital camera. Email to the address on the automated response received after filing the online application.

Preparing ID Documentation

Following is info on how to prepare the documents for sending.

Copying

To ensure clean usable copies for faxing or sending by post, please follow these instructions carefully.

1. Where and how to copy

Most convenience stores have copy machines and the staff will usually be willing to help you. If you don't speak any Japanese, write the needed size (e.g., 200% or 300% -- see below) on a piece of paper and hand it to a clerk with your ID while pointing at the copy machine.

When they put the ID in the machine, say "usu-ku ni" to indicate you want it lightened.
If the copy is too dark, say "motto usuku ni" to indicate it should be even lighter.
If the copy is a little too light, say "chotto kuraku ni" to request it be a little darker.
Be sure the ID is not placed right at the edge of the glass as that may cause the edge to be cut off. It should be about 5 mm (1/4 inch) from the edge of the glass to make a good copy.

2. Enlarge

The documents should be enlarged to [FULL] page A4 (letter) size. Do not make color copies. Enlarge as follows:

Card ID, e.g., Alien Registration Certificate, Japanese Drivers License or credit card-sized ID: Enlarge 300%
Passport:For most standard sizes (U.S. Canada, Australia, New Zealand, etc.). Copy only single pages: Enlarge 200% Note: The page with your signature is not needed.
Other Documents: Enlarge as much as needed to make a [FULL] page (A4 or Letter-size) copy.

3. Lighten

When copying, the image should be lightened so the background designs on the ID are no longer visible:

Lighten until the background is gone but the signature is still visible.
If the background design is visible in the copy you use for faxing, i.e., it's not white, and/or the size is not [FULL PAGE] size, then it is very likely that your fax will not be accepted by NTT.

4. Check

After making the copy check to see that both your name and the birth date are clear.

Email-Scan or Photo

Sending scans or photos of your documentation is the fastest way to provide cleans copies of your ID. Email to the address on the automated response you'll receive after filing the online application.

Scanning

If scanning the documents, please pay careful attention to the following points:

Do not place the ID at the edge of the glass as it may cause the edge to not be scanned.
You may convert the image to gray scale to reduce the size be please do not do other 'photoshopping.'
We prefer the image be saved as JPEG (.jpg), but TIFF (.tif), GIF (.gif) and PNG (.png) images are also okay. It's best if you do not send PDF files but we will accept them. However, please do not send MS Word (.doc) files.

Digital Photos

If you use a digital camera, the following procedure is recommended:

Place the ID on a white background.
Make sure the document is perfectly flat. Folds in paper must be smoothed out before you take the picture.
Put your camera in MACRO mode if it has one. If it doesn't, be sure the camera is not so close to the document that it makes a 'fish eye' image. (In the final image, the document must NOT have curved edges).
Place the document in a well-lit place and turn FLASH OFF. If you cannot turn the flash off then be sure to take the picture at an angle so the flash does not bounce back to the camera.
Make sure that NO SHADOWS are falling on the document.
Make sure that all 4 corners of the document are in the image.

Required ID Documents

Fine print, important notices, disclaimers, etc.